FAQ

FAQ2019-05-13T16:09:46+05:30
Are localhost URLs considered towards license count?2019-02-08T13:00:55+05:30

License activations are tied to URLs. For local development servers (servers which run on your laptop or desktop) we’ve allowed some common URLs and IP addresses to not count against your license activation count.

localhost

10.0.0.0/8

172.16.0.0/12

192.168.0.0/16

*.dev

.*local

local.*

staging.*

*.staging

qa.*

*.qa

You may activate your licenses on any of the above URLs or IP addresses and it won’t count against your activation limit.

Can I try the “Pro” features before purchasing the plugin?2019-02-08T13:01:20+05:30

You can absolutely try the “Pro” features. Send us a message at “Request a Demo Site” and we will setup a demo site for you to try out the “Pro” features. Either you can test here

Demo URL: https://cf7demo.gsheetconnector.com/
Admin Login: demo-login
Admin Password: NC!EfjLFdsJY^[email protected]

Google Sheet URL to Check submitted Data

Can you customize GSheetConnector for our specific needs?2019-02-08T13:00:16+05:30

Yes! We offer professional services through the parent company, WesternDeal Web Solution.

Configuring with GoogleSheet Tab under CF7 Forms2019-02-08T13:05:14+05:30
  • Go to the Current Working Contact Form7 and edit it.
  • Then click on the Google Sheet tab.

  • Choose the Google Sheet name and Google Sheet tab name inside the Google Sheet tab.

  • Mark the Field you want in Google Sheet and name the field’s header.
  • The field you mark will by default create column it in google sheet.

  • Mark the Special Field you want in Google Sheet.

Do you offer a discount on renewals?2019-02-08T13:00:44+05:30

Yes! We offer a renewal discount of 20% – 40% on GSheetConnector products so long as you upgrade within two weeks of your license expiring!

Get the Google Access Code Step By Step2019-02-08T13:04:15+05:30
  • On the Admin Panel > Contact form 7 > Google Sheets screen, click the “Get Code” button.
  • In a popup Google will ask you to authorize the plugin to connect to your Google Sheets. Authorize it – you may have to log in to your Google account if you aren’t already logged in.
  • On the next screen, you should receive the Access Code. Copy it.
  • Now you can paste this code back on the Admin Panel > Contact form 7 > Google Sheets screen.
Getting Error 500 After Installing Plugin2019-08-31T20:21:44+05:30

Following are few of the points which will help to debug the issue.

1) Enable debug by adding following in your wp-config.php file before /* That’s all, stop editing! Happy blogging.

define(‘WP_DEBUG’, true);

define(‘WP_DEBUG_LOG’, true);

define(‘SCRIPT_DEBUG’, true);

define(‘SAVEQUERIES’, true);

And then try to activate the plugin again. This will create a debug.log under wp-content folder. Check for cf7 google sheet connector error if so send us the file at [email protected]

2) Check the log that is created by CF7 google sheet. For that click “View” from goggle sheet integration page. Let us know if there is any error we will assist you.

3) Check what other CF7 extension you are using. Deactivate one by one and check if there is any conflict.

How many licenses do I need in a multisite environment?2019-02-08T13:01:11+05:30

It depends. If you have more than 6 sites in your multi-site setup, you will need the “Business Plus” license package which gives you 10 site licenses. Each site in a multi-site setup requires one GSheetConnector license. On the other hand, say out of 7 sites in a multi-site setup, you want to integrate with GSheets on 3 sites. On the other 4 sites, you want to continue using without GSheet. In that case, you can go with our “Business” license package which gives you 3 licenses.

Submitted Value not Showing in Sheet ?2019-02-08T13:03:40+05:30

Sometimes it can take a while of spinning before it goes through. But if the entries never show up in your Sheet then one of these things might be the reason:

  1. Wrong access code ( Check debug log )
  2. Wrong Sheet name or tab name
  3. Wrong Column name mapping ( Column names are the contact form mail-tags. It cannot have underscore or any special characters )

Please double-check those items and hopefully getting them right will fix the issue.

What will happen if I do not renew my license?2019-04-13T12:42:57+05:30

If you will not renew the GSheetConnector PRO then its not going to work. The license renewal allows you to continue getting updates and support from our site. License will be required to be renewed on any domain where you want to install GSheetConnector. Every license comes with 1 year validity. For more look at our privacy policy and terms.

What’s your refund policy?2019-02-08T13:00:24+05:30

Although we don’t think you’ll ever want a refund, we will offer refund policy in future, if it’s requested within 7 days of purchase.