Licenses are valid for one year from the date of purchase. A valid and active license key is required in order to get automatic upgrades for products.
All our license comes with a subscription for auto-renewal using PayPal from 4th Jan 2020, which means if you purchased from Jan 2020 then it will be auto-renewed if you purchased through PayPal (you may receive an email from PayPal too with automatic payment notice while purchasing), You can deactivate/stop the renewal while login into your account. Make sure the renewal amount would be non-refundable! All our renewal comes with discounts based on offers at the time you had purchased.
In order to use the plugins, you will be required to register an account.
Updates are included for free for one year. If you have a valid and active license key, and your extension(s) supports it, updates will be delivered automatically from the WordPress dashboard. If in-case your extension(s) does not support automatic upgrades, then updates can be downloaded from your account page.
We firmly believe in and stand behind our product 100%, but we understand that it can’t work perfectly for everyone all of the time. From January 2019 we will offer a refund, If you are having an issue that we are unable to resolve that makes the system unusable, we are more than happy to provide a refund within 7 days of your original purchase. Make sure PayPal fees deducted on the transaction will be non-refundable [Refund Request]
Make sure if you have purchased using PayPal then only refund requests would be accepted, from Jan 2020 we have enabled various other payment gateways like Razorpay, which do not accept a refund as well as a subscription.
A few conditions:
- We cannot provide refunds due to technical issues unless you allow us to adequately try and assist you. If we are unable to resolve the issue for you, we will provide a refund. Please ask our Support before requesting a refund for a technical issue.
- You will have to provide us wp-admin access, FTP access, and Google Spreadsheet access as needed. If we are still unable to solve the issue in Plugin, We will refund it. (If there is a server related issue like curl is not enabled on the server or any other server issues then it must be solved from your side.)
- Refunds are processed at the end of the month.
We have launched a Lifetime license available for GSheetConnector Addons, in which a refund would not be initiated, which is impossible.
Support for purchased extensions is given up to one year after the purchase date. If you wish to get support after one year, you must renew your license key.
We are committed to making sure that our products/services are compatible with the latest versions of WordPress and widely used browsers. There might be cases out of our control when the browser does not support certain standards, which in turn may result in partial functionality of our products. Similarly, some other incompatibility issues may arise with third-party plugins, themes, hosting server software, etc. In most cases, our support team will try to provide workarounds within a reasonable timeframe.
The Google Sheet Connector provides Premier Solutions as an add-on for your Contact Form 7, WPForms Lite, WPForms Pro, Gravity Forms data to store in Google Sheets. We provide our customers with the complete information to easily use plugins and to easily store data in Google Sheets [Documentation].
If you have questions regarding these Terms of Service, please contact us at [email protected].
Thanks for your co-operation.